Shipping Policies
Delivery Information
No Holiday Delivery Guarantees: Due to carrier delays and unpredictable weather nationwide, we cannot guarantee specific delivery dates. Orders delayed beyond your occasion are not eligible for refunds. For expected delivery dates, email info@ShopWineSlash.com.
Standard Delivery Timeline: Most states expect 10–20 days from order placement to delivery.
Temperature-Controlled Shipping: Departs every Wednesday at 6:00 AM PST. Orders must be placed by Tuesday, 2:00 PM PST, to ship that week. Tracking numbers are emailed Mondays; contact us if not received by Tuesday.
Daily Shipping States: AZ, CA, WA, OR, NV, CO, WY, MT, ID ship daily via UPS Ground, weather permitting.
Non-Shipping States: We do not ship to Arkansas, Mississippi, South Dokota, Utah.
Hawaii & Alaska: HI and AK incur full shipping charges.
Weather Holds: We reserve the right to delay shipments without notice if high temperatures threaten wine quality. You will not be notified of Weather Holds.
Shipping Fees
Wine Vault Program: Build a case of 12 bottles for free shipping (excludes HI & AK, where full rates apply). Orders combine automatically and ship once 12 bottles are reached. For holds due to weather or vacation, add an "Order Comment" at checkout.
Complimentary Services: Ice bricks and temperature-controlled line haul included when necessary. Free shipping applies only to even cases of 12 bottles; excess bottles (e.g., 13th bottle) remain in your vault.
Shipping Methods
Carriers: We select carriers based on state laws, weather, and timing. Carrier requests (e.g., UPS, FedEx) are not accepted. Avoid shipping to unverified FedEx/UPS locations, as some franchises reject alcohol or lack climate control. Email info@ShopWineSlash.com for carrier details before ordering.
Order Requirements
Minimum Order: None. Order any quantity, including single bottles. Free shipping activates at 12 bottles via Wine Vault.
Signature Requirement: All packages require a 21+ adult signature. If unavailable, ship to a workplace or contact us for a safe delivery option. Unclaimed packages must be retrieved within 5 business days. Email info@ShopWineSlash.com for assistance.
Payment & Processing
Billing: Charged at order placement, not shipment. Delays may occur due to weather holds or Wine Vault accumulation.
Credit Card Statement: Charges appear as "Chronicle Wines Inc"
Vacation & Delivery Scheduling
Hold Requests: Note upcoming vacations or unavailable dates in the "Order Comments" at checkout. Orders are printed, packed, and palletized immediately; post-print holds are not guaranteed without prior notation.
Delivery Issues
- Missed Deliveries: Signatures are required on the first attempt. Monitor tracking (sent via email) and email info@ShopWineSlash.com if issues arise. After three failed attempts, returned orders are refunded minus a $40 shipping fee.
- Lost or Damaged Orders: Contact info@ShopWineSlash.com immediately—do not contact the carrier directly. We handle claims efficiently; self-initiated carrier cases void our responsibility.
- False Delivery Notices: If notified of delivery but the order is missing, it may be damaged, returned, or misdelivered. Email us promptly to resolve.
Order Modifications
- Changes/Cancellations: Orders are processed immediately. Changes or cancellations are not guaranteed; recalls incur a $30 fee if shipped. Additional items may be added if the order is accessible.
- Expedited Shipping: Contact us before ordering or note "priority shipping" in "Order Comments" for a quote. Post-print expedites are not guaranteed.
- Future Delivery: Request holds of any duration in "Order Comments" at checkout for sold-out or delayed shipments.
Packaging & Tax
Packaging: Orders ship in biodegradable Styrofoam with ice bricks (when needed). To omit, note in "Order Comments," though not guaranteed. Waivers may be required, and you assume damage risk. Damp labels from condensation are not refundable. Cardboard packaging is available upon request, with damage liability. Original crates/gift packs are not included but may ship separately for a fee.
Sales Tax: Applied only in California.
Discounts & Rewards
Pricing: We aim for the lowest online prices, with free temperature-controlled shipping and no minimums. Bulk discounts (2+ bottles) are listed on product pages. Coupon codes may apply during sales—watch promotional emails or request subscription at info@ShopWineSlash.com. We match/beat competitors’ prices (after taxes/shipping).
Customer Service
Contact: Email info@ShopWineSlash.com for replies within 1 business day (Monday–Thursday, 9:00 AM–4:00 PM PST). Weekend inquiries are answered the following Monday.
Terms & Conditions
By placing an order, you agree to these terms:
- Shipments may be held for weather without notice.
- No liability for label damage from ice packs; holds for cooler months are available upon request.
- Refunds for returned orders (after three missed attempts) exclude return shipping costs.
- Track orders at shopwineslash.com/login.php.
- All terms are acknowledged via checkout agreement.
For questions, email info@ShopWineSlash.com. We respond within 24 hours during business hours. Thank you for your patience.