FREQUENTLY ASKED QUESTIONS
CHRONICLE WINES INC / SHOPWINESLASH.COM
UPDATES AS OF 11/29/2024:
**We do not make Holiday Delivery Guarantees under any circumstances.
With current Carrier delays and unpredicatable weather accross the nation, we absolutely cannot make any delivery day guarantees.
Your order WILL NOT be refunded if you don't receive it in time for your occasion.
Please email us directly at info@ShopWineSlash.com to find out your specific expected delivery date.
MOST STATES SHOULD EXPECT A 10 - 20 day turn-around time from the date their order is placed to physical delivery.
Our Temperature Controlled Line haul leaves EVERY WEDNESDAY AT 6am PST. Orders must be placed by Tuesday 2pm to be eligible for that weeks truck.
Tracking numbers are sent on MONDAYS. If you have not recieved your tracking number by Tuesday, please send us an email.
Excluded states to this rule are : AZ, CA, WA, OR, NV, CO, WY, MT, ID. (These states ship DAILY via UPS Ground, weather permitting)
WE DO NOT SHIP TO Alabama, Arkansas, Utah, Michigan, Mississippi, or South Dakota.
HAWAII & ALASKA - FULL SHIPPING CHARGES APPLY.
WHAT IS YOUR SHIPPING FEE?
Wine Vault - Build a Case Over Time for Free Shipping!
Full cases of 12 bottles SHIP FREE. (This does not apply to HI & AK. Full shipping is assessed for all HI & AK Orders)
Your orders will be automatically combined and shipped once the 12 bottle threshold is met.
1 through 5 bottle orders - $20 Flat Rate Immediate Shipping. (Weather Permitting)
6 through 11 bottle orders - $5 Flat Rate Immediate Shipping. (Weather Permitting)
Ice Bricks are complimentary (when necessary).
We utilize a temperature Controlled Line Haul for most states (when needed) which is complimentary as well.
If you would like to utilize the "Wine Vault" Free Shipping, BUT KEEP YOUR ORDER HELD for weather or vacation, please input an "Order Comment" at the end of Check-out with detailed instruction.
Our complimentary shipping is ONLY for EVEN cases of 12.
For example if you place a 13 bottle order, 1 bottle will be held back in your Vault.
If you place a 16 bottle order, 4 bottles will be help back in your vault, etc.
HOW DO YOU SHIP?
We ship with a few different carriers through many different avenues depending on your state, current temperatures in your area, time of the year, etc.
Each state has different laws when pertaining to alcohol, therefore we do not take carrier requests.
You can not specifically request UPS or Fedex as your carrier. Any requests made on the notes section will be ignored.
We ask that you do not have your order shipped directly to a FedEx or UPS location without verifying with us first. Some carrier locations are Franchises that are individually owned and may not accept alcohol shipments or shipments for customers who are not box holders at their locations. They also may not be a climate controlled location correctly equipped to receive perishable items during summer months.
If you would like to know your specific shipping carrier & timeline prior to your order, please email us.
info@ShopWineSlash.com
**WE RESERVE THE RIGHT TO HOLD ANY SHIPMENT AT ANYTIME WITHOUT NOTICE**
We carefully examine the weather daily prior to shipping.
If there are high temperatures along the route to your state, your order is subject to heat hold.
HOW MANY BOTTLES DO I NEED TO ORDER?
We do not require an order bottle minimum. This means you can order any amount of bottles you desire.
We also do not require you to order a certain amount of the same item.
You can order 1 bottle per order if desired! Once you accumulate 12 bottles total over several orders, the orders will ship FREE.
WILL I NEED TO SIGN FOR MY PACKAGE?
Yes, 100%. Alcohol will always need to be signed for by an adult aged 21+. If you are not home to receive packages, we highly suggest you have it delivered to your place of business.
If you are not home frequently to accept packages, please contact us prior to ordering so that we can find a safe & suitable location for your package to be shipped & held for pick-up. We will contact your carrier locations and find the best option for you. You will have 5 business days to retrieve the package once it has been delivered to the location.
info@ShopWineSlash.com
I WAS ALREADY CHARGED FOR MY ORDER, BUT IT STILL HASN'T SHIPPED, WHY?
We charge at the time the order is PLACED. Not when the order is shipped.
There may be a weather hold in place for your area.
You may have chosen "Wine Vault" as your method of shipping, and your orders have not yet totaled 12 bottles.
I AM LEAVING ON VACATION OR WONT BE AVAILABLE TO RECEIVE MY SHIPMENT.
We ask that you please give us ANY upcoming vacation dates when you place the order.
We will appear on your Credit Card Statement as one of the following:
Chronicle Wines Inc
WineSlash LLC
IF I MISS MY DELIVERY, WHAT WILL HAPPEN?
Accepting and signing for your package on the first delivery attempt is imperative to protect the wine.
If you are having trouble accepting your package for any reason please EMAIL us immediately so that we can assist you.
info@ShopWineSlash.com
We always send out an automated email with your tracking information so that you can be educated on when your order will arrive. Please monitor your tracking daily.
If you have not received your tracking number, please check your junk/spam folder. You can also log-in to your ShopWineSlash.com account to see the tracking information.
https://shopwineslash.com/login.php
If you do miss your 1st attempt, a 2nd & 3rd attempt will be made on consecutive days following. If you miss all 3 delivery attempts of your package & it is returned to us, you will be refunded less a $40 return shipping fee.
CAN YOU HOLD MY ORDER FOR FUTURE DELIVERY?
Yes! We are more than happy to hold your order for any length of time necessary. A lot of our items are last chance items that sell out quickly. Please feel free to place your order and notate in the “Order Comments” that you would like the shipment held.
An ‘Order Comment’ at The Step 4 Shipping Section is required to initiate a hold.
We print, pack, stage & palletize orders immediately as they come in.
CAN I MAKE CHANGES TO MY ORDER AFTER IT IS PLACED? CAN I CANCEL MY ORDER?
We print, pack, stage & palletize orders immediately as they come in. While we will do everything we can to find & pull your order from shipping, it is not guaranteed.
If the order cannot be accessed to be pulled, it can be recalled from the shipping carrier for a $30 fee.
We are happy to add additional products to your order if we are able to locate it. We also will combine all orders that are placed within close proximity to each other when possible automatically.
WHAT IF I NEED MY ORDER QUICKER THAN YOUR STANDARD SHIPPING?
We can always work with you on expedited shipping as long as you contact us prior to your order. Once your order is placed, it is automatically printed out to be packaged & palletized in preparation for the regular shipping trucks.
We may not be able to easily locate an order after it has already printed and put in queue.
Please contact us prior to your order, or include an “Order Comment” that you would like to be contacted for priority shipping.
I GOT AN EMAIL THAT MY ORDER WAS DELIVERED, BUT IT’S NOT, WHAT DO I DO?
You may receive an incorrect email that your order was delivered for 2 reasons. The order was damaged and returned back to our warehouse, OR, the order was delivered to an incorrect address.
E-mail us immediately so that we can address the issue. Please do not contact the carrier yourself. It can be very time consuming to contact them, and we have better avenues to deal with them than the general public.
info@ShopWineSlash.com
If you open a case with the carrier on your end, we are no longer able to assume responsibility for the lost or damaged order, and you must seek compensation through the carrier. So, please always contact us first.
WHAT IF MY ORDER IS DAMAGED OR LOST BY THE CARRIER?
E-mail us immediately so that we can address the issue. Please do not contact the carrier yourself. It can be very time consuming to contact them, and we have better avenues to deal with them than the general public.
If you open a case with the carrier on your end, we are no longer able to assume responsibility for the lost or damaged order, and you must seek compensation through the carrier. So, please always contact us first.
We work with all of our customers on a case-by-case basis and will always make sure you are 100% taken care of.
info@ShopWineSlash.com
DO YOU CHARGE SALES TAX?
Currently, California is the only state in which a tax will be applied.
WHAT IF I DON’T WANT ICE BRICKS OR STYROFOAM?
Our Styrofoam Shippers are 100% bio-degradable and can be placed in ANY recycling receptacle, at your home or office.
You must notate in the order comments that you do not want Ice Bricks or Styrofoam.
We will do our best to accomodate your request, however, it is not gauranteed.
We use our discretion on a daily basis whether your request is feasible or not for shipping at the given time.
10 months out of the year ice bricks are necessary to protect the wine.
If you absolutely MUST omit ice bricks or styrofoam, you may be asked to sign a waiver aleviating us from resposibility of damages to your shipment.
Some customers prefer to ship in cooler months without ice bricks. Ice Bricks can cause condensation which can result in damp labels.
We do not issue refunds or any compensation for damp labels due to condensation from ice bricks.
If you prefer no ice bricks, your order will need to be shipped when the weather permits shipment without them. You can also upgrade to overnight shipping by contacting us first for a quote.
Styrofoam packaging is the safest way to transport wine and minimize any potential damages. If you do not want styrofoam packaging, you can request cardboard packaging in the order comments, however, you will assume responsibility for any damages endured during shipping.
ARE THERE ANY STATES THAT YOU DO NOT SHIP TO?
WE DO NOT SHIP TO Alabama, Arkansas, Utah, Michigan, Mississippi, or South Dakota.
HAWAII & ALASKA - FULL SHIPPING CHARGES APPLY.
Illinois may have limited shipping options during hot months.
DO YOU OFFER DISCOUNTS, REWARDS, OR COUPON CODES?
We strive to be the absolute lowest price of any online wine retailer.
We do not charge extra for our temperature-controlled shipping line and utilize this method year round to successfully complete summer-time deliveries as well as protect the wine from elements in the winter.
We do not assess sales tax outside of the state of California.
If you ever do come across a lower price online, we will gladly meet/beat the price, after factoring in the competitors taxes & shipping charges.
Another great perk is that we DO NOT REQUIRE A MINIMUM purchase of any given item. For example, you can buy 1 bottle of anything. We don't force a 6 or 12 bottle purchase.
WE DO HOWEVER offer additional discounts on certain wines when buying "in bulk", and this can be as low as 2 or more bottles.
The 'Buy In Bulk & Save' Discounts are listed on the product page if applicable.
There are times that a specific coupon code will be offered to receive the given discount, and must be entered at check-out. We also may put out a coupon code during Holiday Sales, so make sure to keep an eye on your inbox for our promotional emails.
If you are not signed up, please let us know, and we will subscribe you to the daily publication.
We can also hold your order for as long as you need if you'd like to have it delivered at a later time or certain month.
CAN I GET MY ORDER IN THE ORIGINAL PACKAGING? I.E. WOODEN WINE CRATE, DECORATIVE PACKAGING, GIFT PACKAGING SHOWN IN PHOTOS, ETC?
Orders WILL NOT ship in any Wooden Wine Crate, Decorative Packaging, or Gift Packs that may be displayed in photos advertising the product.
Order only ship in protective styrofoam shippers that are insulated and 100% bio-degradable.
This protects your wine from elements, keeps the ice bricks cold, harsh handling, breakage, etc.
We are happy to try and send you any additional packaging if available. Standard Shipping rates will apply based on the weight and dimension of the packaged item.
CAN I TALK TO A REAL PERSON?
Yes! Absolutely. We will always answer your email within 1 business day. (Monday-Thursday)
info@ShopWineSlash.com
CUSTOMER SERVICE HOURS ARE MONDAY - THURSDAY 9AM - 4PM PST.
Please do not expect an immediate answer on the weekend. (Friday-Sunday) We will reply to your weekend inquiry the following Monday.
ALL OF THE INFORMATION ABOVE IS OUTLINED IN THE TERMS & CONDITIONS THAT YOU WILL AGREE TO UPON CHECK-OUT. YOU WILL CHECK-MARK A BOX STATING THAT YOU ‘HAVE READ & AGREE’ TO THE TERMS. WHILE WE WILL DO OUR ABSOLUTE BEST TO ACCOMMODATE YOUR NEEDS, THE TERMS & CONDITIONS WILL APPLY.
TERMS & CONDITIONS:
***BY PLACING YOUR ORDER, YOU AGREE TO THE BELOW TERMS & CONDITIONS***
**All orders are subject to shipping holds pending weather, both extreme heat & cold, regardless of the shipping method chosen**
We reserve the right to halt shipments if we feel the wine is at risk due to current weather conditions.
You will NOT be notified of any weather holds, but please feel free to reach out to us at any time for current shipping updates.
We will gladly hold your order in our safe, temperature controlled warehouse for any length of time upon request.
We will not be liable for "wet" or damaged labels due to condensation from ice packs. Ice packs are necessary to protect wine during summer shipping. If you are concerned about wet or damaged labels, please request your package to be held until Fall when shipping without Ice bricks is possible.
No compensation will be given for damaged labels.
You will be notified of your tracking number when your order ships. If you miss all 3 delivery attempts, and the package is returned, you will be refunded for your order, less the price of the return shipping charged.
You can always Log-In to your WineSlash account at "wineslash.mybigcommerce.com/login.php" to view the status of your orders.
If you feel that it is warm in your area, please return to the "Shipping" Section, and request the HOLD option for shipment.
Please make sure to include a note that you wish for your order to be held for cooler weather.
If you have any questions regarding tracking, shipping, or need assistance in locating your package, please email us right away.
You will always receive a response within 24 hours.
Customer service hours do vary as we only have 1 Customer Service Rep.
Please be patient in your inquiry.
Thank you.