Current customer terms covering orders, alcohol delivery, adult-signature requirements, shipping holds, Wine Vault releases, final-sale rules, claims, refunds, chargebacks, privacy practices, and customer responsibilities.
This page combines the core customer-facing Terms of Service with shipping, returns, refund, claims, chargeback, Wine Vault, and privacy language for ShopWineSlash.com.
Last Updated: June 21, 2026
These Terms of Service govern your access to and use of shopwineslash.com and all purchases made through the Site.
The Site is operated by Chronicle Wines Inc. / WineSlash (“WineSlash,” “we,” “us,” or “our”), located at 518 Stone Road, Benicia, CA 94510.
These Terms include our shipping, delivery, hold, Wine Vault, returns, refunds, claims, chargeback, privacy, and dispute policies. These Terms supersede prior versions of our Terms of Service, Shipping Policy, Returns Policy, refund language, and related customer-facing policies unless a separate written agreement signed by WineSlash expressly states otherwise.
By accessing the Site, creating an account, placing an order, or completing a purchase, you agree to these Terms and all incorporated policies.
Our Privacy Policy is incorporated by reference and explains how we collect, use, and protect customer information.
You must be at least 21 years of age, or the legal drinking age in your jurisdiction if higher, to access this Site, create an account, place an order, or receive alcohol from WineSlash.
By placing an order, you represent and warrant that:
Adult signature by a person 21 or older and valid ID verification are required for every alcohol delivery. Wine cannot be left unattended, delivered to a minor, delivered without ID verification, or delivered where prohibited by law.
If delivery fails because an adult 21+ is unavailable, ID cannot be verified, delivery is refused, or the carrier is otherwise unable to complete delivery, you are responsible for all resulting shipping, return shipping, carrier fees, storage, handling, restocking, and product-loss costs to the fullest extent permitted by applicable law.
Payment is charged immediately when an order is placed. Because many offers are limited, discounted, allocated, or inventory-sensitive, charging at checkout reserves available inventory for your order.
Orders may be processed, printed, picked, packed, labeled, staged, transferred to a fulfillment partner, scheduled with a carrier, or otherwise prepared for shipment shortly after submission.
Orders may not be canceled or materially changed once fulfillment activity has begun, including order picking, packing, label creation, staging, carrier scheduling, temperature-controlled routing, transfer to a fulfillment partner, or shipment tender.
If WineSlash is able to recall, reroute, hold, cancel, or modify an order after fulfillment activity has begun, carrier fees, recall fees, reroute fees, handling fees, restocking fees, and other nonrecoverable costs may apply and may be deducted from any approved refund or credit.
Product descriptions, tasting notes, ratings, winery prices, suggested retail prices, savings comparisons, bottle images, vintage notes, shipping estimates, and availability are provided for informational purposes and may be updated or corrected at any time. We reserve the right to correct errors, inaccuracies, or omissions.
Carrier selection, shipment timing, packaging, routing, consolidation, split shipments, hold timing, and release timing are at WineSlash’s discretion. We may use available carriers, regional routing, refrigerated line-haul options, ice bricks, weather holds, or other shipping methods when appropriate.
Hold requests, requested ship dates, requested release dates, unavailable dates, vacation dates, weather concerns, and special delivery instructions must be entered in the Order Comments box at checkout. Hold requests and delivery-date preferences are requests only and are not guaranteed unless WineSlash confirms otherwise in writing.
We cannot guarantee holds, reroutes, edits, cancellations, address changes, or special instructions submitted after an order has been placed, especially after fulfillment activity has begun.
WineSlash may release, delay, cancel, reroute, split, consolidate, or require customer confirmation for held orders due to weather, compliance, carrier rules, inventory, storage, operational limits, product mix, bottle size, shipment weight, or payment-risk reasons.
Weather holds may be used at WineSlash’s discretion. We may hold or delay shipments due to heat, cold, storms, carrier disruptions, unsafe conditions, regional transit issues, or other conditions that may affect product quality or delivery reliability.
If a customer requests shipment despite weather risk and WineSlash agrees to release the order, the customer assumes weather-related transit risk to the fullest extent permitted by applicable law. WineSlash may still decline to release the order if we determine conditions are unsuitable.
Ice bricks or other temperature-mitigation materials may be used when appropriate. Condensation, moisture, wrinkled labels, scuffed labels, minor capsule wear, or cosmetic label damage caused by ice, packaging, handling, or normal transit are not considered product defects.
Free shipping remains available only when the applicable order meets the qualifying threshold shown at checkout, typically 12 bottles or more, unless a specific promotion states otherwise.
Separately, WineSlash may release Wine Vault, held, or combined shipments when a full 12-bottle case is complete, or with fewer than 12 bottles when packaging requirements, carrier rules, product mix, bottle size, shipment weight, weather, inventory, or operational conditions make a smaller release appropriate.
A customer’s Wine Vault or held order does not guarantee that all bottles will ship together, that exactly 12 bottles are required before release, or that fewer-than-12-bottle shipments will always be approved. WineSlash determines the safest and most operationally appropriate release method.
For safety, packaging, and carrier-handling reasons, WineSlash may limit shipment weight, split shipments, delay release, or ship fewer than 12 bottles when the shipment approaches operational handling limits, including approximately 33 pounds, or when WineSlash determines that a smaller shipment is safer or more appropriate.
Because wine is an alcoholic, regulated, temperature-sensitive, and perishable product, all sales are final except where required by applicable law or expressly approved by WineSlash in writing.
We do not accept returns, refunds, exchanges, credits, price adjustments, or cancellations because a customer:
Promotional sales, discounted items, flash sales, clearance offers, limited-time offers, allocation offers, mystery packs, bundle deals, coupon-code purchases, free-shipping offers, and other specially priced items are final sale and are not eligible for return, refund, exchange, price adjustment, or store credit except where required by applicable law or expressly approved by WineSlash in writing.
Promotional pricing, discount codes, credits, free-shipping offers, and other special offers have no cash value and are not refundable.
Discounts, coupon codes, promotions, and sale prices must be applied at checkout. WineSlash does not guarantee retroactive discounts, missed coupon adjustments, post-purchase price matching, or refunds for promotions that were not applied at the time of purchase.
If an order is canceled, adjusted, returned, refunded, partially credited, or otherwise changed, WineSlash may deduct or reverse the value of any promotion, discount, free-shipping subsidy, coupon, credit, bundle value, or other benefit applied to the order, to the fullest extent permitted by applicable law.
If a cancellation, refund, return, claim adjustment, or partial order change reduces an order below a promotion, bundle, discount, or free-shipping threshold, WineSlash may deduct the value of the promotion, shipping subsidy, discount, coupon, credit, or other benefit from any refund or credit, to the fullest extent permitted by applicable law.
Wine taste, style, aroma, sweetness, dryness, acidity, tannin, body, alcohol level, producer profile, vintage variation, ratings, reviews, maturity, bottle variation, and personal preference are subjective and are not product defects.
We do not offer returns, refunds, credits, or exchanges because a customer does not personally enjoy a wine, expected a different flavor profile, disagrees with a rating or review, prefers a different style, or believes the wine does not match their personal taste.
A subjective dislike of the wine is not considered a defect.
If you believe a bottle is defective due to cork taint, oxidation, leakage, spoilage, or another product-quality issue, you must contact us promptly after opening and preserve the bottle, closure, remaining contents, label, and packaging until the claim is closed.
WineSlash may request photos, bottle details, order information, return of product, or other supporting information before approving any refund, credit, replacement, reshipment, or other remedy.
Product-quality claims, including suspected cork taint, oxidation, leakage, spoilage, or similar bottle-specific concerns, must be reported promptly after opening and no later than 7 days after delivery, unless a longer period is required by applicable law.
Do not return wine without written authorization from WineSlash. To request review, contact info@shopwineslash.com before sending anything back.
Unauthorized returns, refused deliveries, abandoned shipments, or packages sent to WineSlash without written authorization may be rejected, disposed of, returned, or held at the customer’s expense and do not guarantee any refund, credit, replacement, or other remedy.
Acceptance of a returned package by a carrier, warehouse, WineSlash location, or third party does not mean a refund or credit has been approved.
Customers are responsible for providing a complete and accurate shipping address, monitoring tracking, being available for delivery, ensuring an adult 21+ is present to sign, and making timely arrangements with the carrier where permitted.
If delivery fails because the customer is unavailable, traveling, unable to provide an adult signature, fails to provide valid 21+ ID, fails to pick up a held package, refuses delivery, provides an incorrect, incomplete, or undeliverable address, provides unauthorized instructions directly to the carrier, ships to an unauthorized carrier retail location, or does not notify WineSlash in time to request a hold before fulfillment begins, the customer remains responsible for outbound shipping, return shipping, carrier fees, recall fees, reroute fees, adult-signature fees, storage fees, handling fees, restocking fees, taxes or fees that cannot be recovered, and any product loss or damage, to the fullest extent permitted by applicable law.
A customer’s failure to be available for delivery, failure to notify WineSlash in advance of travel or scheduling conflicts, failure to provide an adult signature, failure to pick up a held package, refusal of delivery, incorrect address, or unauthorized carrier instruction does not cancel the order and does not automatically qualify the order for a refund, credit, replacement, or reshipment.
If an order is returned to WineSlash because of customer unavailability, missed adult-signature attempts, refusal of delivery, incorrect address, failure to pick up a held package, unauthorized carrier instructions, unauthorized return, or any other customer-caused delivery issue, the customer assumes the risk of loss, damage, leakage, heat exposure, cold exposure, theft, carrier delay, or deterioration during return transit, to the fullest extent permitted by applicable law.
If returned wine is lost, damaged, spoiled, exposed to unsafe temperatures, or otherwise unsellable during return transit caused by a customer-related delivery failure or unauthorized return, WineSlash may deny a refund or deduct the value of the affected product, outbound shipping, return shipping, carrier fees, handling fees, restocking fees, and any other nonrecoverable costs.
If tracking shows delivered but the customer reports non-receipt, the customer must contact WineSlash within 24 hours of the delivery scan.
WineSlash may require confirmation of the delivery address, household or building search, carrier investigation, adult-signature review, police report, theft report, written statement, or other supporting information before approving any refund, credit, replacement, or reshipment.
A carrier delivery scan does not automatically qualify an order for refund or reshipment.
To protect claim rights and allow us to work with carriers, all issues must be reported quickly and with supporting evidence.
Damage, missing-item, incorrect-item, delivery-discrepancy, delivered-not-received, product-quality, and temperature-related claims may require supporting evidence before WineSlash approves any refund, credit, replacement, carrier claim, or other remedy.
Customers must preserve all bottles, packaging, labels, closures, corks, caps, inserts, packing materials, shipping boxes, remaining contents, and other related evidence, where applicable, until the claim is closed.
Failure to timely report a claim, provide requested photos, preserve packaging, preserve the bottle, or cooperate with a carrier investigation may limit or eliminate available remedies.
Because alcohol, shipping, refund, and consumer-protection laws may vary by state, WineSlash applies these limits to the fullest extent permitted by applicable law. If applicable law requires a longer claim period or different remedy, WineSlash will comply with that law.
Once wine has been delivered and remains outside WineSlash’s control, storage conditions, temperature exposure, handling, opening, preservation, transportation, and product condition cannot be verified.
WineSlash does not guarantee wine condition after delivery if the product has been stored, handled, transported, opened, or kept outside WineSlash’s control.
For that reason, claims submitted after the applicable claim window may be denied, even if the customer later reports damage, heat exposure, cold exposure, leakage, spoilage, taste concerns, or another issue.
Long-delayed claims made weeks or months after delivery may be denied because WineSlash cannot verify post-delivery storage conditions, temperature exposure, handling, or product history.
If WineSlash approves a claim, WineSlash may determine the appropriate remedy, which may include replacement, store credit, partial credit, refund, reshipment, or another resolution, subject to applicable law, inventory availability, carrier findings, product condition, and the facts of the claim.
Approved refunds are generally issued to the original payment method unless WineSlash elects to issue store credit or another remedy where permitted by applicable law.
Refunds are processed only after the claim is approved and, when applicable, after returned product is received and inspected.
Shipping, handling, adult-signature fees, route-protection fees, carrier fees, recall fees, reroute fees, weather-related service costs, return shipping, storage fees, packaging costs, promotional benefits, free-shipping subsidies, and other pass-through or nonrecoverable costs are not refundable unless WineSlash determines the issue was caused by WineSlash.
If an order no longer qualifies for a discount, coupon, bundle price, free-shipping threshold, Wine Vault benefit, or other promotion because of a cancellation, return, adjustment, refusal, chargeback, or customer-caused issue, we may deduct the value of the promotion or free shipping from any approved refund or credit.
Approval of a claim in one situation does not require WineSlash to approve the same or similar remedy in another situation.
Please contact us first at info@shopwineslash.com so we can attempt to resolve any issue in good faith before a chargeback or payment dispute is opened.
If a customer opens a payment dispute, chargeback, or legal claim, WineSlash may pause refunds, replacements, credits, reshipments, shipment changes, account activity, or additional shipments while the dispute is reviewed.
WineSlash may provide order records, checkout acknowledgments, policy acceptance records, tracking records, delivery scans, adult-signature confirmation, customer communications, IP records, fraud-review information, and policy records to the payment processor, card issuer, carrier, legal advisor, law enforcement, or other relevant party.
We may cancel, refuse, limit, hold, delay, or refund any order if we determine the order cannot legally or safely be fulfilled, appears fraudulent, appears intended for resale, diversion, or redistribution, contains inaccurate customer information, cannot pass age or address verification, violates carrier rules, or otherwise creates compliance, payment, inventory, or operational risk.
Products purchased from WineSlash are sold for personal use only. Unless expressly approved by WineSlash in writing, resale, wholesale, auction resale, commercial redistribution, diversion, export, or transfer for commercial purposes is prohibited.
We may cancel orders, limit quantities, refuse future sales, suspend accounts, or take other appropriate action if we believe products are being purchased for resale, diversion, unauthorized commercial use, unlawful use, or activity that may violate alcohol laws or carrier rules.
You are responsible for maintaining the confidentiality of your account login information and for all activity under your account.
You agree not to misuse the Site, interfere with Site functionality, attempt unauthorized access, use automated scraping tools, submit false information, or use the Site for unlawful purposes.
All Site content, including text, graphics, product photography, logos, page design, promotional materials, offers, and other content, is owned by or licensed to WineSlash and may not be copied, reproduced, distributed, or used for commercial purposes without our prior written permission.
To the fullest extent permitted by applicable law, the Site, products, offers, promotions, services, and all content are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied.
To the fullest extent permitted by law, WineSlash disclaims implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted service, error-free operation, product availability, or that the Site will meet your expectations.
To the fullest extent permitted by law, WineSlash shall not be liable for indirect, incidental, consequential, special, exemplary, punitive, or similar damages, including lost profits, lost opportunities, emotional distress, missed events, travel disruption, substitute purchases, or other indirect losses.
Our total liability for any claim relating to an order is limited to the amount you paid for the specific product or order giving rise to the claim, except where such limitation is prohibited by applicable law.
You agree to indemnify, defend, and hold harmless WineSlash, Chronicle Wines Inc., and their owners, officers, employees, contractors, service providers, carriers, fulfillment partners, payment processors, and affiliates from claims, losses, damages, liabilities, costs, and expenses arising from your violation of these Terms, misuse of the Site, unlawful conduct, resale or diversion, inaccurate information, failed delivery caused by you, unauthorized returns, chargeback misuse, or violation of applicable law.
Before filing any lawsuit or formal claim, you and WineSlash agree to attempt to resolve the dispute in good faith.
If informal resolution is unsuccessful, the parties agree to first attempt mandatory mediation in Solano County, California, unless prohibited by applicable law.
These Terms and any dispute arising from the Site, an order, delivery, product, refund, credit, chargeback, or customer relationship shall be governed by the laws of the State of California, without regard to conflict-of-law rules.
To the fullest extent permitted by law, exclusive venue and jurisdiction for any dispute shall be in the state or federal courts serving Solano County, California.
Any claim or cause of action relating to the Site, an order, delivery, product, refund, credit, chargeback, or these Terms must be brought within one year after the claim arises, unless a longer period is required by law.
This section explains how WineSlash collects, uses, and shares personal information when you use the Site. For additional details, please review our Privacy Policy.
We may update or modify these Terms at any time. The Last Updated date above controls the current version.
Continued use of the Site, account access, or purchase activity after changes are posted constitutes acceptance of the updated Terms.
We may update this policy from time to time. The “Last Updated” date on this page controls.