Legal & Privacy

Last Updated: March 20, 2026

These Legal & Privacy Terms govern your access to and use of shopwineslash.com (the “Site”) and any purchases made through the Site. The Site is operated by Chronicle Wines Inc. and/or WineSlash LLC, and their affiliates (collectively, “WineSlash,” “we,” “us,” or “our”).

Business Address: 518 Stone Road, Benicia, CA 94510

By accessing the Site, creating an account, or placing an order, you agree to this Legal & Privacy Policy and the policies incorporated by reference, including our Shipping & Returns Policy and FAQ.

By placing an order, you acknowledge that you have read, understood, and agree to be bound by these terms. You consent to receive communications electronically and agree that electronic records satisfy applicable legal requirements.

You must be at least 21 years old, or the legal drinking age where you are located, to purchase alcohol from the Site. By placing an order, you represent and warrant that you meet this requirement.

Adult signature (21+) is required for all alcohol deliveries. If delivery cannot be completed because of signature issues, ID issues, missed delivery attempts, refusal, or address problems, you may be responsible for related shipping and return costs to the fullest extent permitted by law.

Payment is charged at the time of order placement, not at shipment.

Orders may be printed, packed, and staged quickly, so changes or cancellations may be difficult once submitted. If we are able to locate and pull an order after it has been printed for fulfillment, a recall or handling fee may apply, for example $30.

Customers may request additions to an order, and we will attempt to accommodate them if the order can still be located and amended.

Important delivery information, unavailable dates, or hold requests should be entered in the Order Comments field at checkout. Holds requested after purchase may not be guaranteed.

We ship only where permitted by law. We currently do not ship to: Alabama, Arkansas, Utah, Michigan, Mississippi, and South Dakota.

Free shipping is not available for Hawaii or Alaska. Carrier rules, local laws, and seasonal conditions may affect delivery options.

We do not accept requests for a specific carrier such as UPS or FedEx. Carrier selection and shipping method remain at our discretion.

Do not ship to a UPS Store, FedEx Office, or similar carrier retail address without our prior written approval. Those deliveries may be denied by the carrier and returned.

We may hold, delay, or halt shipments at any time, with or without notice, due to weather, legal compliance, carrier constraints, fraud review, inventory issues, or other operational reasons.

Free shipping applies only to full cases of 12 bottles or multiples of 12, subject to any exclusions shown at checkout.

Under our Wine Vault program, customers may accumulate bottles until they reach 12 bottles for free shipping, subject to operational limits.

Products are sold for personal, non-commercial use only. Resale, wholesale purchasing, diversion, or redistribution is prohibited unless expressly approved by WineSlash in writing.

If your order appears lost, damaged, or misdelivered, contact us first at info@shopwineslash.com.

You agree to make a good-faith effort to resolve issues with us before initiating a chargeback or bank dispute. If a chargeback is filed, we may provide relevant order records, tracking, adult-signature confirmation, and communications to the payment processor or card issuer.

To the fullest extent permitted by law, the Site and products are provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

To the fullest extent permitted by law, WineSlash is not liable for indirect, incidental, consequential, special, punitive, or exemplary damages. Total liability will not exceed the amount paid for the specific order at issue.

Any dispute arising from these terms, an order, a product, or communications with WineSlash must first be submitted to confidential pre-suit mediation in Solano County, California, except for small claims matters or requests for temporary injunctive relief.

California law governs these terms, and to the fullest extent permitted by law, any claim must be brought within one (1) year after it arises.

This section explains how WineSlash collects, uses, and shares personal information when you use the Site.

• Information we collect: name, email, phone, billing and shipping addresses, order information, age or ID verification data where required, device and usage data, IP address, browser details, cookies, analytics data, and communications with us.
• Payment data: payment information is handled by third-party processors; we do not store full credit card numbers.
• How we use information: to process orders, verify age, ship products, prevent fraud, provide support, send transactional messages, improve operations, and comply with legal obligations.
• How we share information: with payment processors, shipping carriers, age-verification providers, IT and security vendors, analytics providers, and legal or compliance advisors, and where required by law.
• Sale of data: we do not sell personal information for money.
• Cookies: used for site functionality, preferences, analytics, and security. Some site features may not work correctly if cookies are disabled.
• Retention and security: we retain information as needed for business and legal purposes and use reasonable safeguards, but no system is perfectly secure.
• Your rights: depending on your location, you may request access, correction, or deletion of certain personal information, subject to legal retention requirements.

• Legal notices: legal@shopwineslash.com
• Customer service: info@shopwineslash.com
• Business address: 518 Stone Road, Benicia, CA 94510

We may update this policy from time to time. The “Last Updated” date on this page controls.