Everything you need to know before ordering: delivery timing, weather holds, free shipping, Wine Vault rules, missed deliveries, order changes, packaging, and how to get help quickly.
The questions customers ask most often before placing an order.
Most states should expect approximately 10–20 days from order placement to delivery. Timing can vary based on destination, weather, carrier routing, and temperature-controlled scheduling.
No. Because of carrier delays and weather conditions, we do not guarantee delivery by holidays, birthdays, anniversaries, or other events. Orders delayed beyond an occasion are not eligible for refund on that basis alone.
For many destinations, temperature-controlled shipments move on a weekly schedule:
The following states generally ship daily via UPS Ground, weather permitting: AZ, CA, WA, OR, NV, CO, WY, MT, and ID.
We currently do not ship to: Arkansas, Mississippi, South Dakota, Utah, or Michigan.
No. HI and AK incur full shipping charges.
Yes. We reserve the right to delay shipments if temperatures threaten wine quality. Weather holds may be placed without advance notice.
How the Wine Vault program works and how bottles accumulate toward free shipping.
Free shipping applies when you reach a full 12-bottle case. This can be from one order or by accumulating bottles through Wine Vault, excluding HI and AK.
Wine Vault lets you build a case over time. Orders combine automatically and ship once your account reaches 12 bottles, subject to shipping eligibility and operational limits.
Vault contents are guaranteed for 120 days.
Free shipping applies to full 12-bottle increments. Extra bottles, such as a 13th bottle, generally remain in the Wine Vault until the next qualifying shipment.
Yes. Add your request in the Order Comments box at checkout. That is the best place to note vacation dates, weather holds, or future delivery preferences.
Helpful details on minimums, billing timing, and post-order edits.
No. You may order any quantity, including a single bottle. Free shipping activates once you reach 12 bottles through purchase volume or Wine Vault accumulation.
Orders are charged at the time of placement, not when they ship. Shipping delays may still occur because of weather holds or Wine Vault accumulation.
Charges typically appear as Chronicle Wines Inc.
Orders are processed quickly, so changes and cancellations are not guaranteed.
If an order must be recalled after processing begins, a $30 handling fee may apply. Additional bottles may sometimes be added if the order is still accessible.
Yes. Contact us before ordering or note priority shipping in Order Comments at checkout for a quote. Once orders are already printed or staged, expedited changes may not be possible.
What to do if something goes wrong in transit.
Yes. All alcohol shipments require a 21+ adult signature. If nobody can sign at the destination, consider a workplace address or contact us before ordering.
Please monitor tracking closely. After three failed delivery attempts, returned orders are generally refunded minus a $40 return shipping fee.
Contact info@shopwineslash.com immediately. Please do not contact the carrier directly first. We handle claims internally and can assist more effectively when the case starts with us.
No. Carrier selection is based on destination laws, timing, weather, and service method. Requests for a specific carrier are not accepted.
Avoid shipping to unverified UPS or FedEx store locations. Some franchise locations do not accept alcohol or may lack suitable climate control. Contact us before ordering if you need help with a delivery address.
Orders typically ship in protective biodegradable Styrofoam with ice bricks when necessary. If you prefer to omit either, note that in Order Comments at checkout.
Requests to change packaging are not guaranteed and may require a waiver. Damp labels caused by condensation are not refundable. Original crates or gift boxes are not included by default and may require an extra fee.
Sales tax is applied only in California.
Bulk discounts may appear on product pages. Promotional offers may run during sale periods.
We generally respond within 1 business day, Monday–Thursday, 9:00 AM–4:00 PM PST.
For order-specific questions, shipping timing, address questions, or delivery issues, email info@shopwineslash.com.