OneWineMarket • Concierge Support

Contact Us

Reach our team for order questions, shipping timing, account support, trade inquiries, and delivery planning. Clean, fast, mobile-friendly support designed to feel premium from the first click.

Order Help
Shipping, holds, timing, account questions
Pickup Support
Benicia warehouse coordination and local pickup
Trade Inquiries
Wholesale, partnerships, and bulk order support
Direct Support

We’re here to help

Use the form or contact us directly below. For shipping-sensitive orders, reaching out before release is the best way to coordinate timing, holds, or address updates.

Phone

?

Pickup / Warehouse

518 Stone Road
Benicia, CA 94510

Response Window

We aim to respond as quickly as possible during normal business hours.

Order Support

Questions about order status, timing, release, delivery windows, or account details.

Shipping Coordination

Hold requests, weather concerns, travel timing, and delivery planning.

Trade / Wholesale

Contact us for account setup, partnership opportunities, or bulk orders.

Need immediate written coordination for a shipping-sensitive order? Email is usually the best path for timing, holds, and address changes.

Email Our Team
Message Our Team

Send us a note

Use the form below and we’ll route your message to the right place.

Fast Routing
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Customer Experience

Best ways to reach us

For shipment-sensitive orders, email is usually best because it gives us a written reference for timing, holds, address changes, and delivery preferences.

Before Shipment Release

Contact us as early as possible for travel holds, weather concerns, or requested timing changes.

Tracking Questions

Include your order number so we can review the shipment path and respond faster.

Wholesale / Bulk Orders

Use the topic selector above so your inquiry gets routed properly from the start.

Helpful Answers

Frequently asked questions

Can I request a shipment delay?

Yes. Contact us before your order is released and we’ll do our best to coordinate timing around travel, weather, or delivery needs.

What should I include in my message?

Your order number, the email used on the order, and a short description of what you need help with are the most useful details.

Do you support local pickup?

Yes. Contact us to coordinate pickup timing and any order-specific questions before arrival.

Can trade buyers or wholesale customers contact you here?

Absolutely. Use the form and select the most relevant topic so your inquiry gets routed properly.